Privacy Policy

Effective Date: June 03, 2025

Jilwa Academy (“we,” “us,” or “our”) is committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, and safeguard personal information when you visit our website, use our mobile app, or engage with our educational platform.

By accessing Jilwa Academy’s services, you agree to the practices described in this policy.

1. Who We Are

Jilwa Academy is a nonprofit organization providing free, online education for Afghan students in grades 7 to 12. We aim to offer accessible, safe, and inclusive digital learning tools to support students regardless of location or circumstance.

2. Information We Collect

a. Information You Provide Voluntarily

  • Name, email address, and user profile details
  • Academic level or grade
  • Feedback or messages submitted through forms or emails

b. Information Collected Automatically

  • IP address, browser type, operating system
  • Date and time of access
  • Usage statistics and interaction with course content
  • Cookies and similar tracking technologies (for functionality and analytics)

3. How We Use Your Information

We use your information to:

  • Provide and personalize educational content
  • Communicate updates, support, and important notices
  • Monitor performance and improve our platform
  • Protect our users and services from misuse
  • Comply with applicable legal obligations

We do not sell, rent, or share your personal data for advertising purposes.

4. Data Protection and Security

We implement strong technical and organizational measures to protect your personal data. These include encryption, access controls, and regular audits. While no system is completely secure, we are committed to continuously improving our practices to ensure your data is safe.

5. Children’s Privacy

Our platform is intended for students aged 12 and up. Where required by law, parental or guardian consent will be obtained. Parents can review or request deletion of their child’s information by contacting us.

6. Data Retention

We retain data only as long as necessary for the purposes outlined above or as required by law. Inactive accounts may be anonymized or deleted after a period of inactivity.

7. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your data
  • Object to or restrict certain data processing
  • Withdraw consent at any time

To make a request, please contact us at info@jilwaacademy.org.

8. Third-Party Services

We may use trusted third-party services (e.g., hosting, analytics, or email providers) that are contractually bound to safeguard your data and comply with relevant privacy laws. We do not allow them to use your data for unrelated purposes.

9. International Users

If you access our services from outside Canada, your information may be transferred to and stored in jurisdictions with different privacy standards. We ensure such transfers are done securely and in compliance with applicable regulations.

10. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with the effective date updated. In the case of major changes, we will notify users through email or an on-site notice.

11. Contact Us

If you have any questions or concerns regarding your privacy or this policy, you may contact us at:

📧 Email: info@jilwaacademy.org
📬 Mailing Address:
Jilwa Academy – Privacy Office
P.O. Box 99132
Toronto, ON M1J3E5
Canada